Guest Service Representative - Night Auditor

LBA Hospitality; Georgia (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Representative - Night Auditor. In this role, you will provide exceptional guest service, manage front office operations, and act as the Manager on Duty. Your responsibilities will include greeting guests, handling reservations, and ensuring a smooth check-in and check-out process. This position offers a unique opportunity to work in a dynamic environment, where your contributions will directly impact guest satisfaction and hotel revenue. If you thrive in a fast-paced atmosphere and are passionate about hospitality, this role is perfect for you.

Qualifications

• Experience in guest relations or service is helpful but not mandatory.
• Honesty and trustworthiness are essential traits.

Responsibilities

• Greet and register guests, assign rooms, and respect privacy.
• Promote hotel services and encourage repeat business.
• Coordinate with housekeeping and other departments.

Skills

Guest Service

Communication

Multitasking

Cash Handling

Problem Solving

Education

High School Diploma

Degree in Hospitality

Tools

Property Management Systems (PMS)

Job description

Guest Service Representative - Night Auditor

Join to apply for the Guest Service Representative - Night Auditor role at LBA Hospitality.

This position involves providing excellent guest service in a courteous and professional manner, adhering to LBA standards of hospitality and following established guidelines. The role includes executing selling strategies to increase hotel revenue, managing front office operations, acting as Manager on Duty, responding to guest requests promptly, and maintaining communication with management.

Pre-requisites

Guest Service Representatives have access to guestrooms and property. Honesty and trustworthiness are essential traits. Candidates must pass security clearance as per company policy.

• Experience in accounting, sales, telesales, service, or guest relations is helpful but not mandatory.
• High school diploma or equivalent required; a degree is a plus but not necessary.

Essential Job Functions

Must be able to perform activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Specific Requirements

• Push/pull 60 pounds, lift/carry 30 pounds.
• Stand for eight hours, bend, stretch, reach.
• Visual and auditory acuity.
• Fluent in English; additional languages are a plus.
• Professionalism, honesty, and trustworthiness at all times.

Knowledge, Skills, and Abilities

Knowledge in

• Manager on Duty functions
• Cash and credit handling, balancing charges
• Safety and security protocols
• Hotel operations, reservations, and guest services
• Reservations procedures and guest inquiries
• Communication protocols

Skills

• Proficiency with property management systems.

Abilities

• Multitasking, guest-focused service.
• Effective communication with guests and staff.
• Handling guest issues professionally.
• Work independently, including overnight shifts.

Responsibilities

• Greet and register guests, assign rooms, and respect privacy.
• Promote hotel services and amenities.
• Encourage repeat business and handle reservations.
• Coordinate with housekeeping and other departments.
• Verify credit cards, balance accounts, and utilize PMS.
• Assist in maintaining cleanliness and safety standards.
• Participate in emergency procedures and report hazards.
• Perform other duties as assigned, including assisting in other departments.

Working Conditions

Stand and walk for extended periods, follow laundry procedures if applicable, and assist with linen folding.

Advancement Opportunities

Potential to advance to roles such as Assistant General Manager or General Manager through training and leadership development.

Disclaimer

This description reflects the general responsibilities and may include additional duties as needed.