Customer Service Representative

TEKsystems; Duluth (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction and retention through effective communication and support. This entry-level, fully remote role involves answering inquiries, documenting interactions, and collaborating with various stakeholders to ensure exceptional service delivery. Ideal candidates will possess strong problem-solving skills and a commitment to quality service. With flexible training and production hours, this position offers a dynamic work environment and a comprehensive benefits package, making it an exciting opportunity for those looking to grow in the customer service field.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

Health Savings Account (HSA)

Transportation Benefits

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Qualifications

• Minimum two years of customer service experience required.
• High School Diploma or GED is mandatory.

Responsibilities

• Document all incoming contacts and respond to complex calls.
• Evaluate data to resolve complaints and coordinate service recovery.
• Assist the department in meeting customer needs.

Skills

Customer Service

Communication Skills

Problem-Solving

Data Evaluation

Education

High School Diploma or GED

Job description

Customer Service Representative

Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information. Prepare them to fully utilize and maximize the benefits of their coverage. Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.

Responsibilities include:

1. Answering and documenting all incoming contacts to determine their nature and responding to complex calls related to specialized product lines or queues.
2. Responding professionally to inquiries from internal/external customers, demonstrating skills aligned with the organization's philosophy of providing extraordinary customer relations and quality service.
3. Initiating contact with appropriate health plan, medical group, and facility personnel to obtain relevant information.
4. Evaluating data to determine and implement appropriate actions to resolve complaints and coordinate service recovery.
5. Documenting conversations with members according to procedure.
6. Following established procedures to meet customer/member needs.
7. Applying knowledge and skills to complete a wide range of tasks with a substantial understanding of the assigned skills.
8. Understanding relevant policies, processes, and customer needs.
9. Assisting the department in meeting customer needs and reaching department expectations.
10. Completing required training and effectively using available tools.

Qualifications:

• High School Diploma or GED required.
• Minimum two years of customer service experience.
• No time off in the first 90 days, including doctor's appointments.
• Will start in training, then nesting, and finally production phases.
• Training hours: 8am-4:30pm (local time, M-F).
• Nesting hours: typically 8:30-5 or 11am-8pm.
• Production hours: Monday - Friday 7:00AM - 9:30PM and weekends 7:00AM - 9:00PM, with weekends required once in production.

Additional Details:

Entry level position with a pay of $18.00/hr. Fully remote role. Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, EAP, PTO, and more. Application deadline: May 13, 2025.