Guest Service Representative (GSR)

Gulf Coast Hotel Management Inc; Town of Florida (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with Employer Match

Paid time off

Six holidays

Holiday pay

Employee Assistance Program

Job summary

Gulf Coast Hotel Management, Inc. seeks a Guest Service Representative to warmly welcome guests, handle check-in/out, and manage reservations at the MainStay Suites Orlando Altamonte Springs location.

The role emphasizes outstanding service, clear communication, and a friendly, professional demeanor. Ideal candidates are dedicated to guest satisfaction, uphold honesty and integrity, and work well within a team to resolve issues and ensure a smooth guest experience.

Qualifications

• Excellent communication skills and a positive attitude.
• Strong dedication to providing the highest level of service.
• Honesty and integrity must be paramount.
• Ability to manage reservations and guest check-in/out processes.
• Customer-service orientation and team collaboration.

Responsibilities

• Provide outstanding customer service to hotel guests.
• Check guests in and out of the hotel.
• Manage reservations and guest requests.
• Resolve guest issues promptly and professionally.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative (GSR)

2 days ago Requisition ID: 4549

The Guest Service Representative is a team member of the MainStay Suites Orlando Altamonte Springs location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members