Guest Service Representative (GSR)

MainStay Suites Orlando Altamonte Springs; Florida; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with Employer Match

Paid time off

Job summary

Gulf Coast Hotel Management, Inc. is seeking a dedicated Guest Service Representative (GSR) at the MainStay Suites Orlando Altamonte Springs location in Florida.

The role centers on delivering outstanding guest service, handling check-in/out, and managing reservations with a positive, team-driven approach. The ideal candidate communicates effectively, maintains a friendly disposition, and upholds honesty and integrity in all interactions with guests, ensuring a high level of service standards

Qualifications

• Experience in guest-facing roles preferred.
• Strong communication and problem-solving skills.
• Ability to manage reservations and guest needs.

Responsibilities

• Greet guests and manage check-in and check-out processes.
• Coordinate reservations and respond to guest requests.
• Resolve guest issues with professionalism and courtesy.

Skills

Customer service

Communication

Reservations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative (GSR)

The Guest Service Representative is a team member of the MainStay Suites Orlando Altamonte Springs location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members