Guest Service Representative - Evenings

sentara; Suffolk (VA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Adoption & Fertility Reimbursement

Paid Time Off

Parental Leave

Emergency Backup Care

Disability & Critical Illness

Life Insurance

401k with Match

Tuition Assistance

Student Debt Paydown

Pet Insurance

Bonus Eligibility

Job summary

Sentara Obici Hospital in Suffolk, VA is seeking a Guest Relations Representative for full-time evening shifts (3:00 PM – 11:30 PM), including weekends. You will serve as a liaison between patients, families, visitors and the hospital team, creating a welcoming environment and addressing concerns to ensure a smooth and comfortable experience.

Responsibilities include verifying patient registration, escorting patients and guests to destinations by walking or wheelchair, providing personal

Qualifications

• HS Diploma or GED Equivalent (Required).
• Previous customer service or healthcare experience (Preferred).

Responsibilities

• Verify patient registration and escort patients and guests to their destination by walking or wheelchair.
• Provide a welcoming, helpful environment and address concerns to ensure a smooth and comfortable experience for patients.
• Respond promptly to patient, family and team member requests.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Job description

Location & Shift

City/State Suffolk, VA

Work Shift Second (Evenings)

Overview

Sentara Obici Hospital is hiring Guest Relations Representative! Full-Time Evenings 3:00PM - 11:30PM, includes weekend shifts.

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests.

Education

HS Diploma or GED Equivalent (Required)

Certification/Licensure

No specific certification or licensure requirements

Experience

Previous customer service or healthcare experience (Preferred)

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources PlanColleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company Description

Sentara Obici Hospital , a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

Diversity & Inclusion

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Other

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.