Guest Services Representative

sentara; Harrisonburg (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Tuition assistance

Job summary

Sentara RMH Medical Center in Harrisonburg, VA, is hiring Guest Services Representatives - Part Time. The role acts as a liaison among patients, families, visitors and hospital staff, delivering a welcoming experience and addressing concerns to ensure smooth patient stays.

Requires a high school diploma and at least 1 year of customer service experience. The position includes a rotating shift and base pay with potential bonuses and benefits.

Qualifications

• High School Grad or Equivalent (Required).
• Customer Service experience - 1 year (Required).

Responsibilities

• Serve as a liaison between patients, families, visitors and hospital staff.
• Provide a welcoming, genuine environment and address patient concerns.

Skills

Customer service

Education

High School Diploma

Job description

City/State

Harrisonburg, VA

Work Shift

Rotating

Overview

Sentara Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring Guest Services Representatives - Part Time

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. They are responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.

Education

High School Grad or Equivalent (Required)

Certification/Licensure

No specific certification or licensure requirements

Experience

Customer Service experience - 1 year (Required)

Talroo - Allied Health, customer service, guest services, front desk, reception, concierge

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara RMH Medical Center , a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents, employing 2600 locals. The 238-bed community hospital has been serving Harrisonburg, Rockingham County and surrounding areas since 1912, then partnered with the Sentara Health System in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation administrating more than 18,000 cancer treatments. With 1800 delivered babies, 60,000 emergency patients and 21,000 surgical procedures, Sentara has a position for you. We improve health every day, come be a part of the community.

Our Caring Workplace Environment

• A Caring Commitment serving our community for 100+ years
• Free and convenient parking
• Collaboration and shared governance
• CMS 5-Star and Magnet designated hospital
• EAP - 24 x 7

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.