Patient Access Representative

sentara; Woodbridge (VA); On-site; USD 58,018,000 - 86,679,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k/403b with match

Paid Time Off

Tuition Assistance

Job summary

Sentara Northern Virginia Medical Center is hiring Patient Access Representatives for full-time evenings and nights in Woodbridge, VA. The role covers patient registration, insurance verification, and co-pay collection with strong emphasis on accuracy in the EHR and regulatory compliance.

Candidates need a High School Diploma or equivalent; an Associate's or Bachelor's degree can substitute for two years of experience.

Qualifications

• Customer Service or Data Entry experience required.
• Proficient keyboarding skills required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Strong interpersonal skills and good grammar, spelling, and punctuation.

Responsibilities

• Register patients and verify identity; select correct patient record.
• Enter demographics and insurance information into the EHR; review schedules and orders.
• Explain and complete regulatory and privacy forms; collect co-payments and balances.
• Greet patients and families; answer questions and guide to the right service area.
• May perform scheduling, pre-admission and discharge duties and communicate updates to families.

Skills

Customer Service

Data Entry

Typing Skills

Medical Terminology

Interpersonal Skills

Education

High School Diploma

Associate's or Bachelor's degree substitute

Job description

City/State

Woodbridge, VA

Work Shift

Multiple shifts available

Overview

Sentara Northern Virginia Medical Center is hiring Patient Access Representatives

Full Time Evenings & Nights available

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

High School Diploma or Equivalent (Required)

Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

No specific certification or licensure requirements

Experience

Customer Service OR Data Entry - 2 years (Required)

Demonstrated proficiency in computer keyboarding skills (Required)

Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)

Interpersonal skills

Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification, customer service

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare®, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.