SVBGH Guest Relations Representative

sentara; Virginia Beach (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) / employer match

Paid time off

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA, is seeking a Full-time Guest Relations Representative for the Day shift. The role focuses on welcoming patients and families, assisting with registration, and guiding guests to their destinations to ensure a smooth, compassionate experience.

The position requires at least 1 year in customer service, with preferred healthcare or hospitality background.

Qualifications

• 1 year of customer service experience required
• Healthcare/Hospitality experience preferred
• Experience with basic data entry, filing, photocopying, and strong customer service

Responsibilities

• Serve as a liaison between patients, families, visitors and hospital staff
• Verify patient registration and escort as needed
• Document and report on service quality and patient needs to leadership

Skills

Customer service

Healthcare experience

Data entry

Education

High School Diploma

Job description

City/State Virginia Beach, VA Work Shift First (Days)

Overview

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is hiring a Full-time, Day Shift Guest Relations Representative.

Shift/Hours

Full-time, 40 hours a week; Day Shift

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Education

High School Grad or Equivalent (Required)

Experience

• 1 year of customer service experience (Required)
• Previous Healthcare/Hospitality experience (Preferred)
• Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred)

Keywords: Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Virginia Beach General Hospital , located in Virginia Beach, VA, is home to the region's only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

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