Guest Service Representative - Evenings

Sentara Health; Suffolk (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401(k) with employer match

Paid time off

Parental leave

Educational assistance

Student loan repayment

Job summary

Sentara Obici Hospital in Suffolk, VA is seeking a Guest Relations Representative for full-time evenings (3:00 PM – 11:30 PM). The role focuses on welcoming patients and families, verifying registrations, and guiding guests throughout the facility to ensure a smooth, comfortable experience. Requirements include a HS diploma or GED.

Prior customer service or healthcare exposure is preferred. The position offers competitive base pay, shift differentials, and a comprehensive benefits package with

Qualifications

• HS Diploma or GED (Required)
• No specific certification or licensure requirements
• Previous customer service or healthcare experience (Preferred)

Responsibilities

• Serve as liaison between patients, families, visitors and hospital staff to ensure a welcoming, caring environment.
• Verify patient registration and escort patients and guests to their destinations by walking or wheel chair.
• Address concerns promptly and coordinate with the medical team to enhance patient experience.

Skills

Customer service

Education

HS Diploma or GED

Job description

Overview:Sentara Obici Hospital is hiring Guest Relations Representative!

City/State

Suffolk, VA

Work Shift

Second (Evenings)

Overview

Sentara Obici Hospital is hiring Guest Relations Representative!

Full-Time Evenings 3:00PM - 11:30PM, includes weekend shifts.

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests.

Education

• HS Diploma or GED Equivalent (Required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Previous customer service or healthcare experience (Preferred)

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Obici Hospital, a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.