Guest Service Representative-Doubletree by Hilton

CMC Hotels; Raleigh (NC); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid Vacation

Holiday Pay

401k

Job summary

CMC Hotels is seeking a Guest Service Representative to warmly welcome guests, manage efficient check-in and check-out, and provide detailed information on hotel amenities and local services. The role emphasizes guest satisfaction and smooth front-desk operations, with a focus on accuracy and courtesy.

The ideal candidate has strong communication skills, prior hospitality experience, and the ability to work independently as well as part of a team.

Qualifications

• Experience in hospitality or service industries preferred.
• Strong verbal and written communication with guests.
• Ability to work independently and in a team.
• Proactive and guest-oriented attitude.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Provide information on hotel policies, amenities, and local services.
• Coordinate with management and previous shift to stay updated on hotel activities.
• Deliver expeditious and accurate guest service to ensure satisfaction.
• Support in achieving monthly brand standards for guest service and guest recognition.

Skills

Customer service

Communication

Job description

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Guest Service Representative-Doubletree by Hilton

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Paid Vacation
• Holiday Pay
• 401k

Job Duties include but are not limited to:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job Requirements:

• Previous Hilton experience is required.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.