Guest Service Representative-Doubletree by Hilton

CMC Hotels; Raleigh (NC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive wages based on experience

Paid Vacation

Holiday Pay

Medical, Dental, Vision Insurance

Sick Leave

401k

Hilton Hotel Discounts

Job summary

A leading hospitality company is seeking motivated individuals to join their team in Raleigh, North Carolina. This role requires strong customer service skills and previous Hilton experience. Responsibilities include providing efficient check-in/check-out services, informing guests of policies, and assisting in achieving brand standards. This company offers competitive wages and a variety of benefits including paid vacation and medical insurance. Join us to grow your career in the hospitality industry.

Qualifications

• Previous Hilton experience is required.
• Self-motivated and able to work independently.
• Reliable transportation and clean background check.

Responsibilities

• Interface with previous shifts and managers for updates.
• Provide check-in/check-out service efficiently.
• Inform guests about hotel policies and services.
• Assist in achieving customer service and training goals.

Skills

Strong work ethic

Excellent customer service skills

Communication skills

Basic accounting skills

Computer proficiency

Job description

Are you looking for a Company you can "GROW" with? Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Paid Vacation
• Holiday Pay
• Medical, Dental, Vision Insurance
• Sick Leave
• 401k
• Hilton Hotel Discounts

Job Duties Include But Are Not Limited To

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job Requirements

• Previous Hilton experience is required.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.