Guest Service Agent

The Crescent Hotels Group; Short Hills (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Full benefits

401K match

Hotel discounts

Free staff meals

Room discounts

Job summary

The Crescent Hotels & Resorts is seeking a Guest Services Agent at the Hilton Short Hills location. You will greet guests, register arrivals, manage check-outs, and promote hotel services while delivering exceptional hospitality.

You should have experience in a hotel or high-volume customer environment, be comfortable with multiple shifts including days, evenings and weekends, and possess strong computer skills.

Qualifications

• Experience as a Guest Services Agent in a hotel or high-volume customer environment.
• Strong focus on guest satisfaction and service delivery.
• Flexibility to work multiple shifts including days, evenings, and weekends.

Responsibilities

• Greet guests and complete registration, input and verify guest info, assign rooms and provide directions.
• Assist guests with check-out, process payments and bills.
• Promote hotel services and upsell where appropriate to maximize occupancy.
• Answer questions, provide local information, and resolve issues promptly.
• Handle guest complaints, research solutions, and negotiate satisfactory outcomes.
• Receive and relay messages to guests.

Skills

Guest service experience

Customer service

Hospitality knowledge

Tools

Point-of-sale system

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Located across the street from The Mall at Short Hills, the Hilton Short Hills features locally sourced food, an outdoor terrace and lounge, tennis courts and an indoor/outdoor pool to offer a memorable and enjoyable experience to our guests.

We are looking for our next great associate to join us on our Front Desk Team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family
• Hotel Room Discounts at Hilton branded properties worldwide
• Free meals in our staff dining room

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, and processing credit cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Does this sound like you?

You have prior experience as a Guest Service Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Hilton brand experience a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts