Guest Service Agent

GONVAL.MX; Mystic (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Paid personal and vacation time

Health insurance

Dental insurance

Vision insurance

Life insurance

Go Hilton Team Member Travel Program

Job summary

Distinctive Hospitality Group is seeking a friendly guest services agent to warmly welcome guests, assist with inquiries, manage check-ins and check-outs, and handle reservations at the front desk.

The ideal candidate will possess strong communication and basic computer skills, the ability to work in a fast-paced setting with interruptions, stand for extended periods, and remain calm and courteous during peak times, weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum one year hotel front desk experience required.
• Excellent guest service and communication skills.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Answering phones, greeting guests, checking guests in and out, acting as cashier, taking reservations, responding to inquiries, and providing information about the hotel and local area.
• Must be willing and able to work a flexible schedule that will include weekends and holidays.

Skills

Friendly demeanor

Guest service

Basic computer skills

Fast-paced environment

Reading & writing

Basic math

Calm under pressure

Communication

Education

High school diploma

Job description

We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent!

Benefits

• Competitive compensation
• Professional development and growth
• Paid personal and vacation time
• Company-sponsored medical plans including health insurance, dental, vision, life
• Go Hilton Team Member Travel Program

Who this Job Will Job Appeal To

• This position is perfect for people that love to provide excellent customer service.

The Ideal Candidate for this Position

• Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.

What You Will Be Doing

• Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.

Who You Will Be Working With

• The front office is staffed by Guest Service Agents, Operations Lead and the Hotel Manager. You will also closely interact with housekeeping staff.

Job Description

• Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the hotel, listening to comments, criticism and feedback from guests and taking appropriate action.

Job Requirements

• High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk experience required.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.