Guest Service Representative (3pm-11pm) Best Western Plus La Crescent/La Crosse

Golder Hospitality; La Crescent (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Personal days

Bonus plan

Holiday pay

Referral program

Wellness day

Employee discount

Growth opportunities

Supportive team culture

Job summary

Best Western Plus La Crescent is seeking a Front Desk/Guest Service Representative for full-time evening shifts (3pm-11pm). You will welcome guests, handle reservations and inquiries, process payments, and maintain a warm, organized front desk area to ensure memorable stays.

The role requires friendly, professional customer service, strong communication, and the ability to multitask in a fast-paced environment. Growth opportunities and team support are emphasized within the hotel.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software after training.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.
• Give every guest a reason to want to visit us again soon.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Shift flexibility

Tools

Reservation software

Job description

Description

Are you looking for a rewarding career in hospitality where every day brings new opportunities to make a difference? Best Western Plus La Crescent is currently looking for a friendly, dependable, and motivated individual to join our team as a Full Time Front Desk/ Guest Service Representative. Hours: 3pm-11pm

Be the Smile That Starts Every Stay

In hospitality, first impressions mean everything—and that’s where you come in. As a Front Desk / Guest Service Representative, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience. You set the tone for every stay, creating moments that guests remember long after checkout.

If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

What We Offer You:

• Competitive wages
• Personal Days Off
• Bonus Plan
• Holiday Pay
• Referral Program
• Wellness Day
• Like to travel, take advantage of all the brand has to offer with the employee discount program!
• Supportive team culture that values every role.
• Opportunities to grow within the company.

What You'll Do:

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.
• Give every guest a reason to want to visit us again soon.

We're Looking for Someone Who Is:

• Friendly, professional, and customer focused.
• Reliable with excellent attention to detail.
• Comfortable working independently during all shifts.
• Able to multitask in a fast-paced environment.
• Available to work evenings, mid shifts, weekends, and holidays as needed.

Why You’ll Love Working With Us:

• Supportive, positive team culture
• Opportunity to grow and develop within hospitality
• Be part of creating memorable guest experiences every day
• Work in an energetic, people-focused environment

Ready to Make an Impact?

If you’re someone who loves people, brings positive energy, and wants to be part of a team that takes pride in exceptional service—we’d love to meet you!

Whether you’re beginning your hospitality career or looking for your next opportunity, you’ll be joining a team that values teamwork, dedication, and exceptional guest service.

If you’re ready to be part of a growing hotel where your work truly makes an impact, we’d love to meet you!

Requirements

Requirements

Skills and Qualifications:

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software after training has been completed.
• Flexibility to work various shifts, including evenings, weekends, and holidays.