Evening Front Desk & Guest Experience Specialist

Golder Hospitality; La Crescent (MN); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Personal days off

Bonus plan

Holiday pay

Referral program

Wellness day

Employee discount

Growth opportunities

Job summary

Best Western Plus La Crescent is seeking a friendly Front Desk / Guest Service Representative for full-time, evening hours (3pm-11pm). You will greet guests, handle check-in/out, assist with reservations, and maintain a welcoming lobby.

You must have excellent communication, a customer-first attitude, and the ability to multitask in a fast-paced environment. Prior hospitality or customer service experience is preferred, and proficiency with reservation systems is a plus.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software after training has been completed.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.
• Give every guest a reason to want to visit us again soon.

Skills

Customer service

Hospitality

Communication skills

Attention to detail

Multitasking

Flexibility

Tools

Reservation software

Computer systems

Job description

Best Western Plus La Crescent is seeking a friendly Front Desk / Guest Service Representative for full-time, evening hours (3pm-11pm). You will greet guests, handle check-in/out, assist with reservations, and maintain a welcoming lobby.

You must have excellent communication, a customer-first attitude, and the ability to multitask in a fast-paced environment. Prior hospitality or customer service experience is preferred, and proficiency with reservation systems is a plus.