Guest Service Representative

My Place Hotels of America; Wixom (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Representative who is passionate about delivering exceptional guest experiences. In this dynamic role, you'll be the friendly face at the front desk, managing everything from check-ins to guest inquiries. If you thrive in a fast-paced environment and enjoy making a positive impact on guests' stays, this opportunity is perfect for you. Join a supportive team that values your contributions and offers growth potential in a fun atmosphere. Elevate your career and make a difference in the hospitality industry!

Benefits

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Qualifications

• Strong communication skills and proficiency in Microsoft Office.
• Dependable and organized with attention to detail.

Responsibilities

• Welcome and assist guests with check-ins and check-outs.
• Manage reservations and handle financial transactions accurately.

Skills

Microsoft Office

Communication Skills

Organizational Skills

Attention to Detail

Multitasking

Job description

Join to apply for the Guest Service Representative role at My Place Hotels of America

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About The Role

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

Location: My Place Hotel- Wixom/Novi

What You'll Do

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

1. Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Handle check-ins and check-outs efficiently, manage reservations, and record charges accurately for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
2. Guest Assistance: Provide information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Address and resolve guest concerns or complaints professionally.
3. Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, record messages accurately, and manage wake-up calls.
4. Financial Transactions: Handle credit card authorizations, cash transactions, and provide change for guests accurately.
5. Administrative Duties: Keep organized records of daily activities, prepare the Night Audit Checklist, manage cash and call logs, and update the Front Desk Log. Report issues to the General Manager.
6. Safety & Security: Follow all safety protocols, inspect the property regularly, check outside doors and lighting for security.
7. Loyalty Program Promotion: Promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
8. Cleaning: Assist with laundry, cleaning and sanitizing common areas, stocking supplies, making coffee, and ensuring entrances are snow and ice free.
9. Support Services: Provide guest supplies, issue and track master keys and key cards for staff.
10. Housekeeping Assistance: Help with cleaning guest rooms when necessary, especially during busy periods or staff shortages.

What We're Looking For

• Basic Computer Skills: Proficiency in Microsoft Office and basic applications.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• Organizational & Multi-Tasking Abilities: Ability to manage multiple tasks efficiently.
• Dependability & Professionalism: Reliable and professional work ethic.
• Attention to Detail: Precision in financial transactions and record keeping.

Benefits

• Competitive Pay: $16.00 - $16.50
• Monthly Bonus Potential
• Flexible Scheduling: 4pm - 12am
• Direct Deposit
• Cross-Training
• Growth Potential

Ready to Elevate Your Career?

If you're seeking a rewarding role in a fun, supportive environment with growth opportunities, apply now to become a part of our team. Make a difference in our guests' experiences and grow your career with us!

Apply today and make My Place Your Place!

Job Posted by ApplicantPro