Guest Service Representative

Peachtree Group; Troy (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Representative to join their team. This entry-level position focuses on delivering exceptional customer service by processing guest check-ins and check-outs, managing billing, and addressing guest inquiries with professionalism. The ideal candidate will thrive in a fast-paced environment, anticipating guest needs and exceeding expectations. With a comprehensive benefits package and a supportive work-life balance, this role offers a fantastic opportunity for those looking to build a career in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Ability to process check-ins/outs efficiently.
• Strong communication skills to assist guests professionally.

Responsibilities

• Process guest check-ins and check-outs with accuracy.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication

Problem-Solving

Attention to Detail

Education

High School Diploma

Job description

Join to apply for the Guest Service Representative role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires high standards of quality to ensure guest satisfaction. This position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match, Paid Holidays, and Paid Time Off to support work-life balance. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other