Guest Service Representative

Peachtree Hospitality Management; Troy (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to deliver exceptional customer service. This role involves managing check-ins and check-outs, processing payments, and assisting guests with their needs in a friendly and professional manner. The ideal candidate will possess strong communication skills and a knack for problem-solving, ensuring that every guest's experience exceeds expectations. Join a team that values work-life balance and offers a comprehensive benefits package, including medical, dental, and a generous retirement plan. If you're passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles with a focus on guest satisfaction.
• Ability to handle billing and payment processing efficiently.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Assist guests with reservations and address their requests promptly.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Associate's Degree

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.