Guest Service Representative

Velocity Staffing; Winston-Salem (NC); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Nothing Bundt Cakes is seeking a Guest Services Representative to create a warm, welcoming environment for guests both in person and over the phone.

The GSR will perform light crafting department support, some cleaning and clerical duties, and ensure guests have a delightful experience with cake orders and add-ons.

Qualifications

• Strong sense of teamwork.
• Ability to follow instructions.
• Has integrity.
• Takes initiative.
• Works well under pressure.
• Outgoing and friendly personality.
• Attention to detail.
• Multi-tasking ability.
• Strong sales ability.
• Strong sense of urgency.
• Genuine care for others’ needs.

Responsabilités

• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative solutions to guests with walk-in orders.
• Suggest add-ons and retail to complete the experience.
• Assist phone-in guests with their orders.
• Operate and balance the POS with accuracy and efficiency.
• Collect email addresses from guests.
• Know current prices, products and promotions.
• Keep retail area clean and merchandised throughout the day.
• Dust retail surfaces at least twice per week, including counters and POS stations.
• Carry out duties assigned from time to time by crafter and other departments.

Connaissances

Teamwork

Follow Instructions

Integrity

Initiative

Pressure Tolerance

Outgoing Personality

Attention to Detail

Multitasking

Sales Ability

Urgency

Customer Care

Description du poste

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

JOB POSITION:

The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour


• Suggest creative solutions to guests with walk-in orders


• Suggest the purchase of add-ons and retail to make the product a complete experience


• Assist phone-in guests with their orders


• Operate and balance the POS with accuracy and efficiency


• Collect email addresses from guests


• Have current and complete knowledge of current prices, products and promotions


• Keep retail area clean, swept and neatly merchandised throughout the day


• Dust all retail surfaces at least twice per week, including counter tops and POS stations.


• Carry out the duties the crafter & other departments assigns from time to time

QUALIFICATIONS:

• Possess a strong sense of teamwork


• Ability to follow instructions


• Has integrity


• Takes initiative


• Works well under pressure


• Outgoing and friendly personality


• Attention to detail


• Multi-tasking ability


• Strong sales ability


• Strong sense of urgency


• Genuine care for others’ needs