Guest Service Representative

Nothing Bundt Cakes; Town of Texas (WI); On-site; USD 24,000 - 36,000; Full time

Job summary

Nothing Bundt Cakes in Wisconsin is seeking a friendly Guest Service Representative to assist guests in person and over the phone with creative solutions in a warm environment. You will perform side work in the crafting department, some light cleaning, and basic clerical duties.

The ideal candidate thrives in a fast-paced team setting, demonstrates outstanding customer service, and can multitask while staying detail-oriented.

Qualifications

• Must work well in a team.
• Ability to follow instructions with integrity.
• Outgoing and friendly personality with a strong sense of urgency.
• Genuine care for others' needs.

Responsibilities

• Assist guests in person and over the phone with orders and inquiries.
• Introduce guests to NBC products and services; provide walk-in tours and product suggestions.
• Process orders at the POS with accuracy and efficiency.
• Perform light side work in the crafting department and maintain a clean, organized store area.
• Gather guest emails and maintain knowledge of current prices and promotions.
• Assist other departments as needed and help keep shelves neat and merchandised.

Skills

Teamwork

Follow instructions

Integrity

Initiative

Culture fit

Work under pressure

Outgoing personality

Multitasking

Sales ability

Genuine care

Sense of urgency

Job description

Job Description

Position Summary:
To serve Nothing Bundt Cakes guests both in person and over the phone with creative
solutions in a warm and welcoming environment. Guest Service Representatives will also
perform side work duties for the crafting department, some light cleaning, and some clerical
duties.
Requirements:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the Nothing Bundt Cakes Culture
• Has the ability to work well under pressure
• Outgoing and friendly personality
• Ability to multitask while paying special attention to detail
• Strong sales ability
• Genuine care of others needs
• Ability to work with a sense of urgency

• Abide by all NBC policies and procedures
• Uphold NBC's image and brand
• Assist other departments when necessary
• Introduce walk-in guests to our bakery and our products with a guest tour
• Assist guests with walk-in orders while using creative solutions
• Suggest balloon sales, show porcelain items, and up-sell with candles and cards
• Assist phone guests by placing incoming orders
• Give cake presentations while performing quality control tests
• Operate & balance (POS) point of sale with accuracy and efficiency
• Gather guests email addresses
• Keep samples available during all hours of operation
• Maintaining a strong knowledge of NBC's products, prices, and promotions
• Keep retail area clean, swept, neatly merchandised,
• Dust all retail surfaces twice per week, including all counter tops, and POS stations
• Duties assigned by crafting department such as fluffing bows and making design pieces.
• Track inventory and commission sales