Guest Service Representative - Lead

Nothing Bundt Cakes #248; Council Bluffs (IA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Nothing Bundt Cakes #248 is seeking a Guest Services Representative to warmly greet guests, assist with cake selections, and process orders. You will help create joyful celebrations by guiding customers through our cake options and promotions.

Flex schedules are available, and casual attire is encouraged. This role emphasizes friendly service, teamwork, and contributing to a welcoming bakery environment.

Qualifications

• Friendly, welcoming demeanor
• Knowledge of retail and customer service best practices
• Ability to learn NbC product lineup and cake options
• Sales-minded with upsell capability
• Comfort with POS systems and promotions
• Strong communication and teamwork skills

Responsibilities

• Greets walk-in and phone guests warmly to determine interests and needs.
• Educates guests on NbC cake types, sizes, flavors, pricing, and promotions.
• Suggests additional merchandise to complete celebrations.
• Processes orders accurately using the point-of-sale system.
• Keeps bakery clean, organized, and visually appealing.
• Replenishes merchandise and cake display cases for strong presentation.
• Assists crafter with decorations and packaging supplies as needed.
• Supports opening/closing bakery including register duties.
• Helps build marketing email lists for fundraising opportunities.

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community:

But it gets even better:

We offer flexible work schedules.

We're keeping it casual. T-shirts and sneakers are where it's at!

Cake discounts. Yummm!

You don't have to be 18 to work here, so students can join us.

This job is fun. It's literally a piece of cake!

This is a great place to make new friends!

You'll get trained. Not only on crafting cake, but on growing your career.

We love to celebrate and bring joy to the community.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.


• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.


• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.


• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.


• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.


• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.


• Assists the Crafter in preparing cake decorations and packaging supplies as needed.


• Help open and close bakery including closing down registers.


• Learn to help build marketing email lists to help find potential fundraiser avenues.