Guest Services Representative

Nothing Bundt Cakes; Riverview (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Nothing Bundt Cakes in Riverview, Florida, seeks a Guest Service Representative to provide excellent service both in-person and over the phone. Responsibilities include assisting guests with their orders, operating the POS system, and maintaining a clean retail area.

The ideal candidate should be outgoing, possess strong teamwork and sales abilities, and be able to multitask while paying attention to detail. Join us to create a warm environment for our guests!

Qualifications

• Ability to follow instructions.
• Takes initiative and fits the company culture.
• Ability to work well under pressure.
• Ability to multitask while paying attention to detail.

Responsibilities

• Assist guests with walk-in orders using creative solutions.
• Operate and balance POS system with accuracy.
• Maintain knowledge of products, prices, and promotions.

Skills

Teamwork

Integrity

Outgoing personality

Sales ability

Attention to detail

Job description

Position Summary

To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.

Requirements

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Fits the Nothing Bundt Cakes Culture
• Has the ability to work well under pressure
• Outgoing and friendly personality
• Ability to multitask while paying special attention to detail
• Strong sales ability
• Genuine care of others needs
• Ability to work with a sense of urgency

Responsibilities May Include But Are Not Limited To

• Abide by all NBC policies and procedures
• Uphold NBC's image and brand
• Assist other departments when necessary
• Introduce walk-in guests to our bakery and our products with a guest tour
• Assist guests with walk-in orders while using creative solutions
• Suggest balloon sales, show porcelain items, and up-sell with candles and cards
• Assist phone guests by placing incoming orders
• Give cake presentations while performing quality control tests
• Operate & balance POS point of sale with accuracy and efficiency
• Gather guests email addresses
• Keep samples available during all hours of operation
• Maintaining a strong knowledge of NBC's products, prices, and promotions
• Keep retail area clean, swept, neatly merchandised
• Dust all retail surfaces twice per week, including all counter tops, and POS stations
• Duties assigned by crafting department such as fluffing bows and making design pieces.
• Track inventory and commission sales