Guest Service Representative

SmartRecruiters, Inc.; Minnetonka (MN); Sur place; USD 28 000 - 35 000; Plein temps

Résumé du poste

Nothing Bundt Cakes in Minnetonka, Minnesota, is seeking a dedicated Guest Service Representative (GSR) to create a warm and welcoming environment for our guests. The GSR will handle customer interaction both in person and via telephone while maintaining the cleanliness and display of the bakery.

This role requires strong teamwork, the ability to multi-task, and an engaging personality. Candidates should possess thorough knowledge of products and provide guests with outstanding service.

Qualifications

• Uphold the NBC image and brand.
• Introduce walk-in guests to the bakery and products.
• Assist guests with orders via telephone.

Responsabilités

• Create a warm and welcoming environment for guests.
• Perform side work duties for the crafting department.
• Maintain cleanliness in the retail area.

Connaissances

Teamwork

Multi-tasking

Customer service

Outgoing personality

Description du poste

Celebrate life's special moments with hand-decorated cakes from Nothing Bundt Cakes, adorned with inspired decorations and signature frosting.

Perfect for any occasion, our handcrafted recipes and inspired decorations celebrate special moments with a delightful charm and wit. And with a taste this yummy, we can almost guarantee your cake won't be around for long. So, 'Gather Round' and enjoy!

Job Description

The guest service representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the crafting department, some light cleaning and clerical duties.

The GSR must possess a strong sense of teamwork and be able to follow instructions. The GSR also needs to have the ability to multi-task, have a sense of urgency and be outgoing and friendly.

Qualifications

• Uphold the NBC image and brand
• Introduce walk in guests to the bakery and products using a guest tour
• Suggest creative solutions and add‑ons to guest with walk in orders
• Assist guest with orders by telephone
• Operate and balance the POS system with accuracy and efficiency
• Collect e‑mail addresses from guests
• Have current & complete knowledge of products, prices and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day