GUEST SERVICE REPRESENTATIVE

BLANCO RIO LTD; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily guest interaction

Job summary

Embassy Suites San Antonio is seeking a Guest Service Representative to join our front desk team. You will assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth operations and a memorable stay.

The role emphasizes friendly service, problem solving, and effective communication. Flexibility to work various shifts, including holidays and weekends, is required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Computer literacy

Multitasking

Tools

Front desk systems

Job description

Job DetailsJob Location: Embassy Suites San Antonio - San Antonio, TX 78205Position Type: Full TimeSalary Range: $15.25 - $15.25 HourlyJob Shift: AnyYou are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends