GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER; Austin (TX); On-site; USD 22,730 - 23,419; Part time

Benefits offered by this job

Supportive team environment

Opportunities to grow in front desk &

A role where you meet new people and a

Job summary

DIMENSION MASTER is seeking a Guest Service Representative in Austin, TX to ensure smooth front desk operations and deliver an exceptional guest experience. You will assist guests with check-ins, check-outs, reservations, and daily service needs while maintaining a welcoming atmosphere.

This part-time role emphasizes friendly customer service, reliable scheduling, and collaboration with housekeeping and other hotel departments to meet guest needs and create memorable stays.

Qualifications

• Strong customer service and communication skills are required.
• Friendly, positive, and professional presence is expected.
• Comfortable using computers and hotel systems.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalations when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer skills

Tools

Hotel systems

Job description

Job Details

• Location: Austin, TX 78753
• Position Type: Part Time
• Salary: $16.50 - $17.00 hourly
• Shift availability: Any

The Role

As a Guest Service Representative, you assist guests with check‑ins, check‑outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check‑ins, check‑outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalatioons when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

Apply now.

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

EOE