Guest Service Representative

asmglobal; Rochester (MN); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Paid Sick Leave

Job summary

The Mayo Civic Center, operated by ASM Global, is seeking a part-time Guest Services Representative to support guest experiences during events. Responsibilities include greeting guests, scanning tickets, directing guests, and staffing the Guest Relations Desk.

This non-exempt position requires strong communication and teamwork, with flexibility for weekends, holidays, and evenings to uphold a positive public image and smooth operations.

Qualifications

• High school diploma or GED preferred.
• Minimum one year of customer service experience preferred.
• Ability to stand, walk, and climb stairs for 4-6 hour shifts.
• Strong communication and guest interaction skills.

Responsibilities

• Greet guests enthusiastically and provide event information.
• Scan tickets and direct guests to seats or facilities.
• Escort guests and staff the Guest Relations Desk as needed.
• Enforce facility policies and escalate issues to supervisors when required.
• Respond to emergencies with Security or Supervisors as appropriate.
• Maintain clean work area and accurate records of entries.

Skills

Strong communication

Guest interaction

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Outlook

Job description

MAYO CIVIC CENTER

POSITION: Guest Services Representative

DEPARTMENT: Guest Services

REPORTS TO: Security & Guest Services Manager

FLSA STATUS: Part-Time, Non-Exempt

Salary Range: $13.50 - 16.50

Benefits: Paid Sick Leave

Summary

The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.

Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below)

• Greeting guests enthusiastically, provide event information, and assist with directions.
• Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed.
• Respond to emergencies, involving Security or Supervisors as appropriate.
• Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety.
• Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required.
• Handle lost and found items, maintain records, and keep the work area clean.
• Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
• Communicate verbally clearly and concisely in English.

Additional Requirements

• Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community.
• Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center’s clients.
• Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).
• Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.

Working Conditions

• Ability to stand for long periods of time required
• Must be able to climb stairs in restricted lighting
• Ability to move quickly from one area to another in a safe manner
• Flexible hours including weekends, holidays, and evenings
• Work hours are casual labor, seasonal and non-guaranteed

Knowledge, Skills, and Abilities

• Strong communication and professional guest interaction skills.
• Understanding of customer service principles and best practices.
• Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques.
• Knowledge of two-way radio use and radio communication protocols.
• Basic office procedures, computer use, and recordkeeping skills.
• Ability to prepare clear, concise reports and maintain accurate records.
• Exceptional customer service mindset and problem-solving abilities.
• High school diploma or GED preferred.
• Prior experience in a customer service role (minimum one year preferred).
• Physical ability to stand, walk, and climb stairs for shifts lasting 4-6 hours.
• Willingness to work in varying weather conditions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.