General Manager- Mayo Civic Center

ASM Global LLC.; United States; On-site; USD 135,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation

401(k) plan

Job summary

ASM Global LLC. is seeking a Facility Manager in Rochester, Minnesota, responsible for managing operations, promotion, and operation of the Mayo Civic Center. Candidates must possess at least 5–7 years of senior management experience, strong leadership, and communication skills.

The role involves strategic planning, budget management, and developing relationships with community stakeholders, ensuring events are maximized and executed successfully.

A compensation of $135,000–$155,000 annually is offered, alongside a comprehensive benefits package.

Qualifications

• Minimum of 5–7 years of experience in senior management within Convention Centers or Live Venues.
• Experience with budgets for convention and exposition facilities.
• Ability to manage and supervise staffing effectively.

Responsibilities

• Oversee operations and management of facilities.
• Negotiate contracts with event organizers and managers.
• Coordinate marketing and promotional strategies.

Skills

Leadership

Communication

Budget Management

Relationship Building

Strategic Planning

Education

Bachelor’s degree in Business or Public Administration

Job description

Legend Global

Legend Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach.

THE ROLE

This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, and related operations at the Mayo Civic Center.

Essential Duties and Responsibilities

• Maintain active contact with the Client/Contract Administrator.
• Monitor compliance with all provisions of the services contract.
• Aggressively promote the use of the facility to maximize its utilization.
• Negotiate lease agreements as necessary and in the best interests of the facility.
• Maintain relationship with all of the client’s companies, sponsors, and related staff.
• Negotiate contracts and agreements with event organizers, hosts, managers, and agents.
• Establish and maintain effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/arena industry, community, and civic organizations to encourage continual and regular use of the facility.
• Coordinate facility involvement with destination marketing and tourism agencies.
• Assure the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include training, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develop and implement facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Prepare and maintain required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plan, organize, coordinate, and direct all activities and personnel engaged in maintaining and operating the facility.
• Assist and coordinate with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Conduct marketing, budgeting, and weekly staff meetings.
• Direct the development and administer the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans and budgets.
• Liaise with Mayo Civic Center “One Roof” partners on proper coordination of daily custodial, maintenance, and calendar management.
• Develop short‑and long‑term capital expense plans and budgets for “One Roof” facilities.
• Provide day‑to‑day operations; assure the coordination of plans, programs, and events; conduct post‑event operational and financial review and analysis.
• Perform Live Entertainment risk/profit analyses to secure local, regional, and national talent and promoter/agent deal structures.
• Provide final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
• Provide or coordinate for timely and effective response to directives and requests received from internal and external organizations, agencies, departments, and individuals; assure and maintain the integrity of the facility and Legends Global in all forms of communication and personal contacts.
• Oversee and advise Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assure the administration of personnel and the operation of plants and facilities are conducted in accordance with applicable local, state, and federal regulations.
• Evaluate facility practices and recommend improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with ASM policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.
• Establish and maintain effective working relationships with the tenants, employees, union representatives and the general public.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carry out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Energy and enthusiasm to perform each essential duty.
• A bachelor’s degree (BA) from a four‑year accredited college or university with major coursework in business or public administration, or the equivalent combination of education and experience.
• Minimum of 5–7 years of experience in a senior management level position within a Convention Center and/or Live Entertainment Venue.
• Develop successful relationships with organizers of conventions, trade shows, meeting planners, hotel general managers, Convention and Visitor’s Bureaus, Chambers of Commerce, and various community interest groups.
• Demonstrated entrepreneurial focus and commitment to the customer and the ability to instill this focus and commitment in all department personnel, in‑house vendors, and support personnel.
• Demonstrated record in partnering with Convention and Visitor’s Bureaus and the hotel and hospitality sectors to market the Convention Center to maximize economic impact on the community.
• Experience in partnership within the exposition, tradeshow, and meeting/convention industry.
• Ability to evaluate service delivery, organizational structures, and operating capability, and recommend innovative organizational changes.
• Effective written and verbal communication; comfortable with public speaking.
• Experience in developing and managing the budgets of convention and exposition facilities.
• Superior interpersonal and communicative skills to provide professional expertise and guidance to enable the facility owner(s) and tourism officials to consider policy issues in an informed, anticipatory, and timely manner.
• Solid personnel management and labor relations skills.
• Familiar with, and committed to, relevant goal setting (with accountable benchmarks) and strategic planning processes.
• Clear understanding and acceptance of the principles and relationships of municipal agencies and ability to work effectively in an active policy‑administrative‑citizen‑participative governmental process.
• Experience with capital plans, convention facility construction, bonds, and complex budgets.

COMPENSATION

$135,000–$155,000 annually. Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

• Location: On Site in Rochester, Minnesota.
• Physical demands: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legend Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.