Guest Service Representative

Ultimate Swamp Adventures Inc; Los Angeles (CA); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Ultimate Swamp Adventures Inc in Los Angeles seeks a Guest Service Representative focused on delivering outstanding hospitality. You will welcome guests, help with reservations, and handle inquiries.

The role requires a friendly, calm demeanor, English proficiency, and the ability to work in a fast-paced environment while maintaining accurate records and high health and safety standards.

Qualifications

• High School Diploma/GED required.
• Familiar with computers.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment

Responsibilities

• Greet every guest with a smile
• Assist guests with the reserving a tour
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Skills

Familiar with computers

Hospitality standards

English proficiency

Customer service skills

Education

High School Diploma/GED

Job description

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our company, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with making reservations, handling guests complaints, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the company and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the reserving a tour
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familar with computers
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment