Guest Service Representative

Teshara Investments; Arizona; In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Descrizione del lavoro

Teshara Investments is seeking a friendly Guest Service Representative for the 2 PM-10 PM shift to join our hotel team in Arizona. You will greet guests, assist with check‑in and check‑out, handle front desk operations, and manage various guest interactions with a positive demeanor.

The ideal candidate has a High School Diploma/GED, proficiency in English, and the ability to stay composed under pressure in a fast‑paced environment while maintaining health and quality standards.

Competenze

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment

Mansioni

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Conoscenze

Customer service

Communication skills

Empathy

Multitasking

Professional appearance

Formazione

High School Diploma/GED

Strumenti

Front desk software

Reservation system

Telephone handling

Descrizione del lavoro

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary 2 PM-10 PM Shift

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment