Guest Service Representative

Northwest x Southern Hospitality; Lewiston (ID); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Team Member Travel Discounts

Paid Holidays

PTO & Sick Leave

Direct Deposit/PayCard

401(k) Retirement Plans With Match

Recognition Programs

Referral Bonuses

Promotional Opportunities

Job summary

Hampton Inn Lewiston, managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative/Front Desk Clerk. You will handle check-in/check-out, respond to reservations and guest requests, and address compliments or complaints to ensure a positive guest experience.

Position includes cash handling and balancing a house bank. Shifts are 7am–3pm or 3pm–11pm, with 3–4 shifts weekly and opportunities for growth within NSH.

Qualifications

• High school diploma or GED is required; prior hotel/hospitality experience preferred.
• Excellent organizational, communication, and problem-solving skills are essential.
• Willingness to work early/late shifts (7am–3pm or 3pm–11pm) and 3–4 shifts per week.

Responsibilities

• Check-in and check-out guests and coordinate hotel services to ensure satisfaction and revenue optimization.
• Respond to reservations requests, answer phones, and handle guest requests, compliments, and complaints as needed.
• Balance an assigned house bank, make changes, and balance cash drawer.

Skills

Organizational skills

Communication skills

Problem-solving skills

Flexible schedule

Education

High school diploma or GED

Job description

Hampton Inn Lewiston managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk. We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!

Summary of position

The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.

Qualifications

• High school diploma or equivalent GED; prior hotel and hospitality experience preferred
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• Flexible to work 7am-3pm or 3pm-11pm.
• Must be able to work 3-4 shifts a week.

How We Can Elevate Your Career

Advancement

Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork

Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

Why work for NSH

• Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.
• Paid Holidays – 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
• Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.
• Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.
• Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.
• Bereavement
• Jury/Witness Duty
• Community Volunteer Events
• Social Event Outings

Health and Wellness

• Medical and Prescription, Vision
• Dental
• Employee Assistance Program
• Hostcare
• 100% Company Paid Life Insurance
• 401(k) Retirement Plans With Match
• Leave of Absence

Perks

• Team Member Travel Discounts
• Entertainment Industry Discounts
• Snack of the Month
• Monthly Team Member Recognition
• Service Recognition Awards
• Incentive Programs
• Referral Bonuses
• Direct Deposit/PayCards
• Earned Wage Access
• Retirement Planning
• Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.

To learn more about our company please visit our web site at www.nwxsouthern.com

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.

Salary: $14.00 - $14.50 per hour