Guest Service Representative

Northwest x Southern Hospitality; Fairbanks (AK); On-site; USD 22,000 - 28,000; Full time

Job summary

Hyatt Place Fairbanks, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

The role supports check-in/check-out, coordinates hotel services, and serves as the primary contact for guests throughout their stay.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong communication and problem-solving skills.
• Flexible shifts include nights, weekends, holidays.
• Must be able to work shifts 6a-2p or 7a-3p including weekends.

Responsibilities

• Handle check-ins and check-outs; coordinate hotel services and guest needs.
• Serve as primary guest contact, answering questions and resolving issues.
• Collaborate with hotel staff to ensure a smooth, pleasant stay for guests.

Skills

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Hyatt Place Fairbanks, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary: This position ensures guest satisfaction through check-in, check-out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications:

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime. Must be able to work shifts 6a-2pm or 7a-3pm days including weekends.

Who we are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance.

Benefits:

• Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon and Washington.
• Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, and company-paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).
• Additional perks include travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong connections within the team.
• There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit www.nwxsouthern.com.

Equal Opportunity Employer:

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.