Guest Service Representative

Northwest x Southern Hospitality; Corvallis (OR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Sick leave

Health and wellness benefits

Medical/dental/vision insurance

401(k) retirement plan

Travel discounts

Referral bonuses

Community volunteer opportunities

Monthly recognition programs

Entertainment discounts

Advancement opportunities

Job summary

Holiday Inn Express Lewiston, ID, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative (Front Desk Clerk). This role focuses on check-in/check-out, guest inquiries, and coordinating with hotel staff to ensure a pleasant stay.

Ideal candidates will have a high school diploma or equivalent, strong organizational and communication skills, and the ability to multitask in a fast-paced environment. Flexible shifts and up to 40 hours per week are typical.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Strong organizational and communication skills are essential.
• Ability to multitask in a fast-paced team environment.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Coordinate with hotel staff to meet guest needs and requests.
• Answer questions, resolve issues, and provide exceptional customer service.

Skills

Organizational skills

Communication skills

Problem-solving

Teamwork

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Holiday Inn Express Lewiston, ID, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast‑paced, team‑driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award‑winning guest experiences. Our team is passionate, genuine, forward‑thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary

This position ensures guest satisfaction through check‑in, check‑out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast‑paced environment to ensure a smooth and pleasant stay for guests.

Qualifications

• Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred.
• Strong organizational, communication, and problem‑solving skills are important, along with the ability to work well in a team environment.
• Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Who we are

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work‑life balance.

Benefits

• paid holidays after one year of service
• paid time off that begins accruing on day one
• sick leave for team members in Alaska, Oregon and Washington
• health and wellness benefits typically begin after 60 days of full‑time employment
• medical, dental, vision, and company‑paid life insurance
• access to an employee assistance program
• retirement planning options such as a 401(k)
• travel discounts
• entertainment discounts
• monthly recognition programs
• referral bonuses
• community volunteer opportunities
• social events that help build strong connections within the team
• potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands

Additional Information

This position requires a motor vehicle and background check.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.