Guest Service Representative - Weekends PT

Northwest x Southern Hospitality; Lewiston (ID); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

PTO from day one

Sick leave (Alaska/Oregon/Washington)

Health and dental benefits

401(k) retirement

Travel discounts

Entertainment discounts

Monthly recognition

Referral bonuses

Volunteer opportunities

Social events

Advancement opportunities

Job summary

Courtyard by Marriott Lewiston, Idaho is hiring a Guest Service Representative (Front Desk Clerk) to welcome guests, check them in and out, and coordinate hotel services. You will be the primary contact for guests during their stay, answering questions and resolving issues to ensure a smooth experience.

Excellent communication and organization are essential in this fast-paced role, which requires teamwork and a flexible schedule including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience preferred.
• Strong communication and organizational skills; ability to multitask in a fast-paced environment.

Responsibilities

• Ensure guest satisfaction through check-in and check-out and coordination of hotel services.
• Primary contact for guests throughout their stay; answer questions and resolve issues.
• Coordinate with hotel staff to meet guest needs and provide customer service.

Skills

Communication skills

Organizational skills

Problem-solving

Teamwork

Flexibility (shifts)

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Courtyard by Marriott, Lewiston Idaho

is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary:

This position ensures guest satisfaction through check-in, check-out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications:

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Who we are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance.

• paid holidays after one year of service


• paid time off that begins accruing on day one


• sick leave for team members in Alaska, Oregon and Washington


• Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, and company-paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).


• travel discounts


• entertainment discounts


• monthly recognition programs


• referral bonuses


• community volunteer opportunities


• social events that help build strong connections within the team.


• There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

This position requires a motor vehicle and background check.