Guest Service Representative

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Representative to ensure seamless guest experiences at their Indianapolis location. Responsibilities include check-in/check-out, handling inquiries, and managing reservations. Ideal candidates will have a high school diploma and customer service experience. This full-time position offers competitive hourly pay and opportunities for growth in a dynamic environment.

Qualifications

• Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer inquiries pertaining to hotel services and reservations.
• Compute bills, collect payments, and manage guest accounts.

Skills

Customer Service

Hospitality

Education

HS Diploma or equivalent

Job description

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Description

The Guest Service Representative will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. Duties may extend beyond the check-in and check-out process, encompassing additional tasks that support the smooth functioning of the guest services department.

Division

Hilton Indianapolis

Description

The Guest Service Representative will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. Duties may extend beyond the check-in and check-out process, encompassing additional tasks that support the smooth functioning of the guest services department.

Responsibilities

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
10. Other duties as assigned by the leader

Education and Experience

• HS Diploma or equivalent
• Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

This position is an hourly position paid $17 an hour.

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older), disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality