Guest Experience Agent — Hotel Front Desk (Full-Time)

Wild Rose Entertainment; Emmetsburg (IA); On-site; USD 14,000 - 19,000; Full time

Job summary

Wild Rose Casino & Hotel in Emmetsburg, IA seeks a Hotel Front Desk team member to deliver superior guest service at check-in, assist guests during their stay, and share information about hotel services and location. You will be the friendly first point of contact for guests and handle inquiries with a positive attitude.

The role is full-time, with a starting wage of $12.00 per hour plus attendance incentive. Wild Rose Casino & Hotel is an Equal Opportunity Employer.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Other duties as assigned

Job description

Wild Rose Casino & Hotel in Emmetsburg, IA seeks a Hotel Front Desk team member to deliver superior guest service at check-in, assist guests during their stay, and share information about hotel services and location. You will be the friendly first point of contact for guests and handle inquiries with a positive attitude.

The role is full-time, with a starting wage of $12.00 per hour plus attendance incentive. Wild Rose Casino & Hotel is an Equal Opportunity Employer.