GUEST SERVICE REPRESENTATIVE

Residence Inn by Marriott; San Juan Capistrano (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Supportive team environment

Growth in front desk operations

Make a daily impact

Job summary

Residence Inn San Juan Capistrano is seeking a Guest Service Representative to support front desk operations and deliver an exceptional guest experience. You will assist guests with check-ins, check-outs, reservations, and daily service needs in a friendly, professional environment.

Daily duties include greeting guests, processing payments, coordinating with housekeeping, and answering questions. This role requires a positive demeanor, reliability, and the ability to multitask in a fast-paced

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional presence

Multitasking

Tools

Hotel systems

Job description

Job DetailsJob Location: Residence Inn San Juan Capistrano - SAN JUAN CAPISTRANO, CA 92675Position Type: Full TimeSalary Range: $22.00 - $23.00 HourlyJob Shift: Swing

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalte concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends