Guest Service Representative

Workstream; Cranberry Township (Butler County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Dental & Vision

401k

Paid Vacation (full-time)

Paid Holidays

Pay: $16 - $18/hour

Job summary

Best Western Plus in Cranberry, PA is seeking a full-time Guest Service Representative to join our hotel team. You will greet guests, handle check-ins and check-outs, manage bookings, and respond to guest requests, while ensuring smooth operations and guest satisfaction.

The role offers benefits such as dental and vision, a 401k plan, paid vacation (full-time), and paid holidays. Compensation ranges from $16 to $18 per hour depending on experience.

Qualifications

• 1 year of Front Desk experience preferred.
• Must have flexible availability including holidays and weekends.
• Positive attitude and service-minded work ethic.

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information.
• Manage room bookings in-person, online, and through incoming calls.
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs.
• Perform regular bookkeeping duties.
• Connect with the housekeeping department to ensure guest accommodation is ready.

Skills

Front desk experience

Job description

Guest Service Representative

Cranberry, PA

Best Western Plus is currently seeking a full-time Guest Service Representative to join their team in Cranberry, Pennsylvania! In this role, you will be responsible for checking in/out guests and responding to guest's requests.

What we can offer YOU:

• Dental & Vision
• 401k
• Paid Vacation (full-time only)
• Paid Holidays
• Pay:$16 - $18/hour, offer dependent on experience

The right candidate will have:

• 1 year of Front Desk experience preferred
• Must have flexible availability including holidays and weekends
• Positive attitude and service-minded work ethic

Our Guest Service Representative will:

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
• Manage room bookings in-person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Perform regular bookkeeping duties
• Connect with the housekeeping department to ensure guest accommodation is ready

Best Western Plus