PM Front Desk

Pyramid Global Hospitality; Cranberry Township (Butler County); On-site; USD 20,664 - 23,419; Full time

Job summary

Pyramid Global Hospitality’s Courtyard Pittsburgh North/Cranberry Woods is looking for a motivated Front Desk team member. You’ll welcome guests, check them in, verify credits, note special requests, and ensure accurate information is recorded to start their stay smoothly.

You will actively resolve guest concerns, promote hotel programs, and collaborate with other departments. The position requires a high school diploma, excellent verbal and written communication, and availability for varied

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in, ensuring proper credit is received, special requests are noted and accurate information is established.
• Provide exceptional customer service and resolve problems to WOW guests.
• Promote and sell hotel programs.
• Interact with hotel staff in a professional manner and assist other departments as needed.
• Be familiar with emergency procedures and policies.
• Maintain house bank and communicate information to the manager on duty.
• Follow procedures on posting, charges, cashing checks, and refunds.

Skills

People skills

Outgoing personality

Communication skills

Customer service

Computer skills

Verbal and written communication

Fast-paced environment

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Job Overview

We are looking for a highly motivated individual to join our Front Desk team at Courtyard Pittsburgh North/Cranberry Woods.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Qualifications

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$15.50 – $16.50 per hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.