Guest Service Representative

Buffalo Lodging Associates, LLC; Solon (OH); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Paid weekly

Medical, Dental & Vision Insurance

401(k) with company match

Paid vacation and sick time

Holidays

Tuition reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Buffalo Lodging Associates, LLC is seeking a Front Desk Agent/ Guest Service Representative for SpringHill Suites by Marriott in Solon, OH. The role focuses on greeting guests, processing check-ins/outs, and delivering courteous service at the front desk.

Responsibilities include managing reservations, handling payments, and providing information about hotel amenities. Evening shifts (3 PM–11 PM) with weekend availability are required.

Qualifications

• Customer service experience preferred.
• Excellent communication and friendly demeanor required.
• Must be able to interact professionally with guests.

Responsibilities

• Greet guests and complete check-in/check-out using the PMS.
• Handle cash, credit cards, and property transactions.
• Inform guests about hotel services and local amenities.
• Take reservations and update/cancel them in the system.
• Schedule includes mostly evening shifts (3 PM–11 PM) with weekend availability.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Front Desk Agent/ Guest Service Representative

SpringHill Suites by Marriott-Cleveland/ Solon, 30100 Aurora Road. Solon, OH 44139

Job Details

Springhill Suites by Marriott is seeking a Front Desk Agent to join their team!

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : , Mostly Evening Shifts: 3 PM - 11 PM, Weekend Availability a must.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.