Front Desk Agent

Home2 Suites Buffalo-Airport/Galleria Mall; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan with Employer 1

Paid Vacation and Sick Time

Hotel Discounts

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Home2 Suites by Hilton is seeking a Front Desk Agent to join their team in Buffalo. The Front Desk Agent serves as the face of the hotel, delivering superior guest service and handling the check-in/check-out process via the Property Management System.

The role includes greeting guests, handling cash and card transactions, managing reservations, and providing timely information about hotel services. Typical schedule includes morning and evening shifts with weekend availability required.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Computer knowledge including intranet, Property management system, Word, and Excel is strongly preferred.
• Must have valid driver's license, and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.

Skills

Customer Service

Cash handling

Computer literacy

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

• Travel Required : Yes

Description

Home2 Suites by Hiltonis seeking a Front Desk Agent to join their team!

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

Pay range: $17.00- $18.00

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Microsoft Office

Novice

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Peer Recognition

Inspired to perform well by the praise of coworkers

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Experience

1 year:

Licenses & Certifications

Shuttle Driver

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.