Guest Service Representative

Hilton Garden Inn - Columbia/Harbison; Columbia (SC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Insurance (health, dental, vision, etc.)

Paid time off (vacation, sick leave, holidays)

401K retirement plan

DailyPay: Access your earned wages when needed.

Special team member hotel rates for travel enthusiasts.

Job summary

Hilton Garden Inn - Columbia/Harbison is searching for a Guest Service Representative dedicated to providing exceptional service. You will play a crucial role in ensuring guests receive courteous assistance and have an enjoyable experience.

Ideal candidates will have strong customer service skills and be able to handle inquiries and resolve complaints. This role encompasses front office operations, with responsibilities including check-ins/outs and collaborating with your team. Benefits include health insurance, paid time off, a 401K plan, and special hotel rates.

Qualifications

• Excellent customer service skills are essential.
• Strong communication and interpersonal abilities are necessary.
• Attention to detail and problem-solving skills required.
• Ability to work in a fast-paced environment is crucial.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service skills

Strong communication

Attention to detail

Problem-solving skills

Interpersonal abilities

Job description

The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed.
• Special team member hotel rates for travel enthusiasts.

Responsibilities:

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate recordsCollaborate with other team members to ensure guest satisfaction

Requirements:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Attention to detail and problem-solving skills
• Ability to work in a fast-paced environment
• Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.