Guest Service Representative

MHG Hotels; Fort Lauderdale (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401k with Employer Contribution

Hotel Room Discounts

Paid Vacation

Job summary

MHG Hotels in Fort Lauderdale, Florida, is looking for a dedicated Guest Service Representative to enhance guest experiences. Responsibilities include managing check-ins and check-outs, responding to guest inquiries, and maintaining a welcoming atmosphere. The ideal candidate will be professional, detail-oriented, and able to engage effectively with guests from diverse backgrounds.

This role offers flexible shifts, a range of benefits including medical and 401k, and opportunities for growth within the organization.

Qualifications

• Standing for long periods of time or entire shifts.
• Ability to engage with guests from diverse backgrounds.
• Clear and professional language when conversing.

Responsibilities

• Organize and process guest check-ins/check-outs.
• Respond to and resolve guest requests.
• Provide guests with information and directions.
• Maintain confidentiality of all guests.
• Report maintenance problems and safety hazards.

Skills

Professional demeanor

Warm and welcoming personality

Attention to detail

Clear communication

Job description

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Our Guest Service Representatives make a difference by

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

Responsibilities

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate any necessary messages
• Protect company assets
• Comply with all quality assurance expectations

Qualifications

• A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Be direct yet tactful and considerate of the audience.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable persons on premises.
• Clean professional appearance.
• Perform other reasonable job duties as requested by Supervisors.

Minimum Requirements: The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.