Front Desk Clerk

WoodSpring Suites Cleveland; Cleveland (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Competitive hourly pay $13–$14

Career advancement

Employee discounts on hotel stays

Job summary

WoodSpring Suites Cleveland in Cleveland, TN welcomes a Front Desk Clerk to ensure smooth check-in/check-out and outstanding guest service. You will be the first contact for guests, addressing inquiries and processing payments with a friendly demeanor.

The role emphasizes strong communication, multitasking, and a fast-paced hotel environment. Competitive hourly pay and employee discounts make this a practical entry-level opportunity in hospitality.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer phone calls and assist guests with inquiries
• Handle reservations and cancellations
• Process guest payments

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Job description

Description of the role:

Welcome to WoodSpring Suites Cleveland! We are currently seeking a Front Desk Clerk to join our team in Cleveland, TN. As a Front Desk Clerk, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.

Responsibilities:

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer phone calls and assist guests with inquiries
• Handle reservations and cancellations
• Process guest payments

Requirements:

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment

Benefits:

• Competitive compensation of $13.00 - $14.00 per hour paid bi-weekly
• Opportunity for growth and advancement
• Employee discounts on hotel stays

About the Company:

WoodSpring Suites Cleveland is a leading hotel chain known for its commitment to providing comfortable and affordable accommodations to travelers. Join our team and be part of a dynamic and welcoming work environment.