Assistant Front Office Manager

Marina del Rey Hotel; California (MO); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Health benefits

401k

Paid vacation

Paid sick leave

Job summary

Marina del Rey Hotel is seeking an Assistant Front Office Manager to lead daily front desk operations and ensure exceptional guest service. The role oversees the Guest Service Team, maintaining smooth check-in/out, room availability, and related admin tasks with a focus on accuracy and guest satisfaction.

Requirements include 2 years in a front desk capacity or supervisory role, strong communication, and proficiency with guest service systems.

Qualifications

• Proficient at all Guest Service systems and processes.
• 2 years: experience as Front Desk Agent, Supervisor, or progressive front desk responsibility.
• Provide supervision, training and mentoring for the Guest Service Team.

Responsibilities

• Oversee front office activity during shifts and as needed.
• Monitor room availability status and filing of registrations and no-shows.
• Manage cash handling, billing disputes, accounts receivable/payable and banking.
• Ensure accurate timecard reviews and maintain guest relations.

Skills

Guest service systems

Team supervision

Communication skills

Front desk operations

Cash handling

Job description

• Hotel Management and Administration
• Full-Time
• Requisition #: ASSIS007424

Description

The Marina del Rey Hotel is looking for an Assistant Front Office Manager to join the team! This team member is responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and mentor Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts and as necessary.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:
  • 1. Daily Cash Report (DCR)
  • 2. No-Shows
  • 3. Billing disputes
  • 4. Accounts receivable
  • 5. Banking
  • 6. Bad checks, credit card debts
  • 7. Open, stamp, sort, distribute mail
  • 8. Accounts payable preparation
  • 9. Security reports
  • 10. Check and audit banks
• Check travel agent commissions, franchise frequent stay program activity and central reservations.
• Check Maid’s List and ensure room availability status is accurate.
• Review and verify that timecards are accurate.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Supervisory Responsibility

Responsible for supervision of Guest Service Team. Has overall responsibility of room operations in the absence of the Front Office Manager.

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Salary Range: $70,304-$74,000 annually

Qualifications

Experience

Required

2 years: Experience as Front Desk Agent, Supervisor, or progressive front desk responsibility

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.