Guest Service Representative

Pacifica Hotels; Cambria (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Sign-on bonus through June 30th

401k

Vacation and Sick Leave

Team Member Travel Program

Job summary

Pelican Inn & Suites is seeking a friendly Guest Service Representative to join our front desk team in the California location. This hands-on, team-oriented role focuses on delivering personalized service to guests and ensuring smooth check-in and checkout.

We offer a sign-on bonus through June 30th and a pay range of $19.00–$21.00 per hour for part-time work, with benefits including retirement plans and paid time off.

Qualifications

• 1–3 years of experience in a hotel operations role.
• High School diploma or better.
• Proficiency in Microsoft Office.
• Excellent communication and teamwork skills.
• Organized, proactive, and flexible with a positive attitude.
• Ability to greet guests, handle reservations, and explain hotel services.

Responsibilities

• Maintain a friendly, cheerful demeanor while providing personalized service.
• Greet arriving guests and complete check-in procedures.
• Assist with departures, close guest accounts, and determine room availability.
• Handle cash and credit transactions accurately at the front desk.
• Answer inquiries and accept reservations by phone or in person.
• Operate the PBX system, set wake-up calls, and coordinate with guests.
• Share local information and hotel features with guests.
• Support teammates and other departments to ensure smooth operations.

Skills

Customer service

Communication

MS Office Suite

Guest relations

Education

High School or better

Tools

Hotel operations software

Reservation system

Job description

• Front Office
• Part-Time
• Requisition #: GUEST007220

Description

Pelican Inn & Suites is looking for a Guest Service Representative to joint the team! Our Guest Service Representatives are hands‑on, team‑oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Sign‑on bonus is offered through June 30th!

Full-time: $500 / Part-time: $250

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check‑in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check‑out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out‑going calls, setting wake‑up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Benefits, Travel Perks & More

• 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $19.00-$21.00 per hour

Qualifications

Skills

Preferred

Microsoft Office Intermediate

Education

Required

High School or better.

Experience

Preferred

Personal Skills

• Highly organized and efficient
• Pro‑active and results driven
• Ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business‑like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills

• Proficiency in MS Office Suite
• Experience with hotel operations software sales programs
• Skillful in project planning/ tasks and able to prioritize projects/ tasks

1-3 years: Work Experience:

• At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.