Guest Service Agent, Full-Time

The Wayfarer San Diego; San Diego (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k

Vacation & Sick Leave

Team Member Travel Program

Job summary

The Wayfarer San Diego is looking for an outstanding Guest Service Agent to join our team. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

As a Guest Service Agent you will greet guests, complete check-in/check-out procedures, and coordinate with other departments to ensure seamless service. You will handle reservations, billing, and inquiries with courtesy, accuracy, and a

Qualifications

• 1–3 years experience in a similar hotel operations role.
• Strong customer service and courteous demeanor.

Responsibilities

• Greet arriving guests and complete established check-in procedures to ensure guest satisfaction.
• Facilitate guest departures by following procedures, close guest accounts, and manage room availability.
• Handle cash and credit transactions with accurate posting of charges at checkout.
• Answer inquiries and accept reservations in person and by phone using reservation guidelines.
• Maintain guest relations by staying informed about in-house and area functions to provide timely responses.

Skills

Guest service mindset

Communication skills

Job description

• Front Office
• Full-Time
• Requisition #: GUEST007421

Description

The Wayfarer San Diego is looking for an outstanding Guest Service Agent to join our team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

Core functions of the position, but are not limited to the following:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests
• Communicate effectively with guests and fellow team members
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $19.50 - $20.50 per hour

Qualifications

Preferred

At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.