Guest Service Representative

Radisson Blu Fargo; Fargo (ND); On-site; USD 12,000 - 24,000; Part time

Benefits offered by this job

PTO with immediate accrual

Access 50% of wages before payday

Discount program for car rentals,旅行,娱乐

Hotel Discounts Worldwide

401(k) with immediate match

Double Time for Holidays Worked

Cross-training in differentDepartments

Job summary

Radisson Blu Fargo is seeking a friendly Guest Service Representative to be the first and last impression for guests at the front desk in Fargo, ND. You will manage check-in/check-out, register guests, and assist with reservations while ensuring a welcoming atmosphere.

This part-time role requires excellent English, cash handling skills, and the ability to work nights, weekends and holidays as the hotel operates around the clock. Benefits include PTO accrual and hotel discounts.

Qualifications

• High School diploma or GED required.
• Experience with front desk operations and guest services.
• Proficient in English; additional languages helpful.
• Ability to work weekends, nights, and holidays.
• Strong cash handling and POS knowledge.
• Valid driver's license may be required for insurance purposes.

Responsibilities

• Greet and welcome guests at arrival.
• Book and register guests, verify reservations and payment.
• Answer calls and route messages accurately.
• Promote loyalty program and recognize members.
• Anticipate guest needs and respond promptly.
• Resolve guest complaints, escalate when needed.
• Manage cash drawer and transactions during shift.
• Maintain records of cash flows and reservations.
• Handle mail and electronic communications; inform about facilities and attractions.
• Restock market inventory; manage facilities information.
• Protect guest records with integrity.
• Support 24/7 operations; weekend availability.

Skills

Front desk

Customer service

Cash handling

MS Office

Multilingual

Education

High School Diploma

Tools

Cash registers

Job description

As a Guest Service Representative, you serve as both the first and last impression for our guests. You will be responsible for managing check-in and check-out processes, overseeing front desk operations, facilitating market sales, and engaging in all other guest interactions. Your goal is to consistently exceed established service standards while taking pride in maintaining the appearance and ambiance of the front desk, lobby, and surrounding areas. If you are friendly, approachable, and skilled at connecting with people from diverse backgrounds, this role could be the perfect fit for you. We are hiring for part-time positions; applicants must be at least 21 years old and possess a valid driver’s license for insurance purposes. The hotel operates 24/7, so availability on weekends, holidays, nights, and weekdays is required.

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.

QUALIFICATIONS

• High School Graduate or GED required.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Able to work independently and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Possess high school graduate-level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Demonstrate genuine care for customers and employees.
• Valid driver's licenseand over at of 21
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Able to work in a fast-paced environment.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages before payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• 401(k) with immediate match
• Double Time for Holidays Worked
• Opportunity to cross-train in different departments and full-time hours