Guest Service Representative

My-Place-Hotels; Bismarck (ND); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Bi-weekly direct deposit

Flexible scheduling

Cross-training

Growth opportunities

Job summary

My Place Hotel in Bismarck, ND is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional guest experience. You will handle reservations, check-ins and check-outs, and record all guest charges for rooms, taxes, and incidentals while guiding guests to local dining and attractions.

Additional duties include answering phones, coordinating wake-up calls, assisting with laundry and cleaning, and maintaining logs and shift paperwork.

Qualifications

• Basic computer proficiency.
• Strong communication and customer service skills.
• Ability to multitask while staying organized and professional.
• Reliable attendance and punctuality.
• Comfort handling cash and records.

Responsibilities

• Handle reservations, check-ins and check-outs for guests.
• Record room charges, taxes, store purchases and pet fees accurately.
• Answer guest questions and provide local information.
• Assist with laundry, cleaning and stocking as needed.
• Process phone calls, wake-up requests and shift paperwork.
• Notify General Manager of any guest or operational concerns.

Skills

Customer service

Communication

Cash handling

Multitasking

Reliability

Job description

My Place Hotel –Bismarck Currently Hiring

My Place Hotel in Bismarck, ND, is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands‑on operational support. It is well‑suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check‑ins and check‑outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution‑focused manner.

Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice.

The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake‑up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager.

Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff.

Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.

Successful candidates will have basic computer proficiency, strong communication and customer service skills, and the ability to multitask while remaining organized and professional. Reliable attendance, attention to detail, and comfort handling cash and records are essential.

Pay and Benefits

This position pays $16.00- $18.00 and includes monthly bonus opportunities. Benefits also include bi-weekly direct deposit, flexible scheduling, cross‑training, and opportunities for growth and advancement within the company.

Available Shifts

6:00 am – 2:00 pm, 2:00 pm – 10:00 pm, and 10:00 pm – 6:00 am are the 3 shifts at the hotel.