Guest Service Representative

My Place Hotels of America

Bismarck (ND)

On-site

USD 22,000 - 25,000

Full time

43 hours ago

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Benefits offered by this job

Direct deposit

Flexible schedule

Cross-training

Growth opportunities

Bonus opportunities

Job summary

My Place Hotels of America in Bismarck, ND is hiring a Guest Service Representative to support front desk operations and deliver a friendly, professional experience for every guest.

The role includes check-ins/outs, reservations, charge accuracy, guest inquiries, and light hotel operations. Strong customer service and cash handling skills are essential for success on shift work.

Qualifications

Basic computer proficiency and good written/verbal communication.
Reliable attendance and ability to multitask in a busy front-desk environment.
Willingness to assist guests and handle cash responsibly.

Responsibilities

Check-ins and check-outs, manage reservations, and record charges accurately.
Provide hotel information and assist guests with questions and requests.
Assist with housekeeping tasks during high occupancy and maintain lobby areas.
Answer calls, record messages, and coordinate wake-up requests, shift paperwork.
Follow safety procedures and perform property walkthroughs as needed.

Skills

Customer service

Communication

Cash handling

Multitasking

Basic computer skills

Tools

POS system

Job description

My Place Hotel –Bismarck Currently Hiring

My Place Hotel in Bismarck, ND, is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands-on operational support. It is well-suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution-focused manner.

Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice.

The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake-up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager.

Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff.

Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.

Successful candidates will have basic computer proficiency, strong communication and customer service skills, and the ability to multitask while remaining organized and professional. Reliable attendance, attention to detail, and comfort handling cash and records are essential.

Pay And Benefits

This position pays $16.00- $18.00 and includes monthly bonus opportunities.