Guest Service Rep

Hilton-Garden-Inn-Hotel; Town Center (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton Garden Inn Hotel is seeking a friendly Guest Service Representative to provide outstanding service to guests from check-in to check-out. You will greet guests, answer questions, resolve issues, and coordinate with hotel staff to ensure a seamless stay.

The ideal candidate has excellent communication, a positive attitude, and the ability to handle multiple tasks in a fast-paced environment. Prior hospitality or customer service experience is preferred.

Qualifications

• High school diploma or equivalent; hospitality education is a plus
• Experience in customer service or hospitality preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficient in using computer systems and software related to hotel operations
• A positive attitude and a passion for providing outstanding guest service

Responsibilities

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out procedures
• Respond to guest inquiries and provide information about hotel services and local attractions
• Handle guest complaints and resolve issues in a timely and professional manner
• Maintain accurate records of guest interactions and transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Process reservations and manage room assignments
• Provide support for special requests and accommodations

Job description

Job Title: Guest Service Representative

We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a positive experience during their stay. This role requires strong communication skills, a positive attitude, and the ability to handle various guest inquiries and concerns.

Key Responsibilities:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out procedures
• Respond to guest inquiries and provide information about hotel services and local attractions
• Handle guest complaints and resolve issues in a timely and professional manner
• Maintain accurate records of guest interactions and transactions
• Collaborate with other hotel departments to ensure guest satisfaction
• Process reservations and manage room assignments
• Provide support for special requests and accommodations

Skills and Qualifications:

• High school diploma or equivalent; additional education in hospitality is a plus
• Previous experience in customer service or hospitality preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficient in using computer systems and software related to hotel operations
• A positive attitude and a passion for providing outstanding guest service

We are an equal opportunity employer and welcome applicants from all backgrounds to apply.